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Known Problems

FAQ

Known Problems

Here a some problems that some of our users have reported

Last updated on 04 Nov, 2025

- Saving on mapped folfers, networks and clouds :

Some users have reported corrupted files when saving on mapped folders, servers and clouds. 

Save and sync problems seem more frequent on Google Drive and OneDrive probably due to slow Internet service.

We recommend saving on local computer then copying the project folder to the common location when finished.

Dropbox is a better cloud option.

 

- Display on dual monitors :


Display problems can happen with the Active Takeoff interface in the following conditions :

When the "Make it easier to read what's on your screen" setting is set to "Larger - 150%"

Image

Dual monitor displays set at 100% and 125% have shown no problems when tested.

- On Windows XP : The .Net 3.5 Framework is not installed.
Download it at the following address : http://www.microsoft.com/en-us/download/details.aspx?id=21 then restart Active Takeoff.

 

- No other known problem.

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