Reactivate a Yearly Subscription After Payment Declined
If your payment for a yearly Active Takeoff subscription was declined, your subscription will be paused until payment is completed. Follow the steps below to reactivate your subscription and regain access.
1
Open your renewal email or link
Look for an email from Active Takeoff or our payment provider with a renewal or payment link. You can also use the direct link provided if available.
2
Click the renewal link
The link will take you to our secure payment portal.
3
Retry your payment or update payment details
Follow the instructions to retry payment. If your card information has changed, update your payment details before submitting.
4
Confirm your subscription status
After successful payment, your subscription will be reactivated and access restored. You will receive a confirmation email.
If you can't find your renewal link or still have trouble, contact our support team at support@activetakeoff.com.